Job Description

The FRM will be responsible for the management of defined accounts in a specified geographic region within the cardiometabolic/rare disease therapeutic area, specifically supporting the Customer’s assigned Product. The FRM is responsible for advancing product access and reimbursement for patients through approved education and support services. This may include educational in-service, patient pull through support activities, and support of denied claims. The FRM will execute the collaborative territory strategic plan through partnership with internal and external stakeholders, which may include call center services (HUB), specialty pharmacy (SP) sales, market access, payers, and other collaboration partners in line with approved rules of engagement business rules.

Key Responsibilities

• Advancing product access and reimbursement for patients through approved education and support services. This may include educational in-service, patient pull through support activities, and support of denied claims.
• Supporting appropriate patient access and reimbursement education to HCPs, HCP Office Staff, and approved matrix partners in Hub/SP program, patient support team by using approved messaging, tools, and patient support services and financial assistance programs, etc.
• Provide information to HCPs, Office staff, and approved matrix partners on how the product is covered under the pharmacy or medical benefit design.
• Where appropriate, FRMs will coordinate with the Hub/SP/Approved Partner concerning individual patient cases including patient access, coverage assistance, enrollment etc.
• Analyze reimbursement and access issues and act as the local access and reimbursement resource for field sales and regional management as permitted by policy.
• Operate within approved rules of engagement, privacy, and compliance business rules.

Essential Requirements

• BA/BS degree required.
• 7+ years of pharmaceutical and/or biotech experience.
• 3+ years of experience in patient journey navigation, reimbursement, specialty pharmacy & distribution, or patient support services.
• Preferred Experience includes cardiometabolic/rare disease therapeutic area or complex scientific product experience and launch.
• Ability to solve access issues related to both specialty pharmacy and medical benefit products.
• Must live within territory or within territory boundaries.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Our ability to collaborate and problem-solve makes a difference in patients’ lives daily. By joining one of our field access teams, you will partner with industry experts and be empowered to succeed with the support, resources, and autonomy needed to successfully navigate the complex reimbursement landscape. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

W o r k  H e r e  M a t t e r s  E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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