Job Description

West Lake Country Club

Job Title: Cart Attendant
Effective Date: Current
Department: Golf
FLSA Status: Non-Exempt
Reports To: Golf Professional

POSITION SUMMARY:

The Cart Attendant is primarily responsible for service to members, cart loading, staging, storing, and cart cleanliness.

ESSENTIAL DUTIES:

• Greet all members and guests in an attentive, warm, friendly, courteous, professional, and service-oriented manner in accordance with the Club’s policies and procedures.
• Maintain regular, dependable attendance and punctuality.
• Be knowledgeable of and always comply with the Club’s standards, policies, and regulations to encourage safe and efficient operations.
• Maintain high standards of professional appearance and grooming, including proper attire and a name tag when working.
• Follow procedures for proper opening and closing of the cart and range operations.
• Load bags from the bag storage room onto golf carts and assist members and guests with any clubs or bags.
• Remove bags from golf carts and return bags to the assigned rack in the bag storage room.
• Maintain the cleanliness and organization of the bag storage room.
• Transport range balls to each end of the range and fill appropriate containers.
• Place range balls at evenly spaced intervals on the range in trays or crates, per their day of use.
• Operate the range ball picker on the range to retrieve balls.
• Wash range balls to maintain cleanliness and usability.
• Clean and wash the golf cart before returning to the golf shelter and connect the charger cable, if applicable.
• Notify Pro Shop of any clubs or items found on the course, and will be placed in lost and found.
• Respond promptly to requests from members, guests, and staff in a polite and professional manner.
• Refer all major problems or complaints to a supervisor or manager.
• Clean clubs for members and guests; clean and maintain the club’s rental equipment.
• Provide attentive service, focusing on members’ and guests’ needs.
• Assist in keeping all working areas attractive, neat, and clean.
• Assist golf shop staff in the tournament setup of golf carts and range operations.
• Attend staff meetings.
• Perform other duties as assigned by management.

EDUCATION/EXPERIENCE/SKILLS:

• Attending High School, High School diploma, or GED equivalent.
• Knowledge about the game of golf and its rules.
• Able to operate a golf cart.
• Valid driver’s license required.
• No moving violations or minor incidents within the past three years and no major incidents (e.g., DUI) within the past 5 years.
• Strong communication and interpersonal skills.

TYPICAL PHYSICAL AND MENTAL DEMANDS:

• Able to work outside in all weather conditions.
• Able to meet and perform physical requirements and to work effectively in an environment that is typical of this position.
• Frequent lifting, bending, climbing, stooping, and pulling.
• Requires the ability to lift up to 20 lbs.
• Frequent repetitive motions.
• Continuous walking and standing.
• Able to enter and exit a golf cart.
• Must be able to communicate and convey information, and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must maintain composure and objectivity under pressure.
• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members and their guests.

TYPICAL WORKING CONDITIONS:

Work is performed both indoors and outdoors. Varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather, moving mechanical parts, fumes, airborne particles, or caustic chemicals. Varying schedule to include weekdays, weekends and holidays.

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THE DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT. POSITION DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT.

West Lake Country Club is a welcoming community with a friendly and healthy lifestyle for all ages. We believe in a fun, active, and engaged membership, where everyone comes to play! Come enjoy a beautiful 18-hole golf course, 24/7 state-of-the-art fitness facility, 10 well-maintained tennis courts, 4 pickleball courts, dining, special events, kids’ activities, and more!

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