Job Description
Duties & Responsibilities: Technical Expertise –- Mechanical aptitude
- Basic computer skills including experience with
Service - Troubleshoot and repair mechanical & electronic locking systems.
- Performs combination changes on all types of mechanical and electronic safe/vault locks.
- Repair and maintain safe/vault doors and interior lockers.
- Open, repair, and install safe deposit box locks.
- Rekey or repair physical security locks and containers.
- Coordinates with administration for the purpose of completing projects/work orders efficiently.
- Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.
- Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing for the purpose of maintaining inventory and ensuring availability of required items.
- Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.
- Transports a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.
Operations - Maintain and control inventory
- List parts accurately and timely on work orders
- Keep truck stock by being proactive in replenishing
- Anticipate parts required to meet or exceed goals.
- Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.
- Report inventory on truck monthly
- Communications
- Respond to all phone calls from other SCI personnel within four hours
- Respond to all emails within 24 hours
- Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue
- Time Keeping
- Accurate reporting of dispatch, arrival and completion times
- Recognize that this data is analyzed and some customers receive reports based on response and resolution
- Input and categorize time not spent on work orders accurately
- Submit your time via Remote Tech every week no later than 9 a.m. Saturday.
Other - Maintain Security License by adhering to annual continuing education requirements
- Ability to pass criminal background check and drug screen test
- Valid Driver’s License and insurance
- Report any moving traffic violations or accidents immediately
Essential job-related skills required: - Maintaining confidentiality of work related information and materials.
- Effective organization and planning skills.
- Customer Service
- Strong customer service skills
- Effective communication and interpersonal skills, including tact and diplomacy.
- Ability to perform with bank personnel present and occasionally under pressure
- Good judgment in what is appropriate to say and do
- Instruct Bank personnel in use of equipment
- Professional appearance and demeanor
Special physical or mental skills required: - Ability to multi-task and time management skills
- Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
- Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Ability to understand and follow instructions precisely
- Ability to manage high stress situations in a calm manner.
Working conditions under which the job is performed: - Loud environment with multiple distractions at any given time.
- Work is performed within extreme temperature ranges.
Job Tags
Full time, Immediate start, Remote work