Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Follow the issued schedule as published. Plan to arrive on time to prevent tardiness. Be prepared for unintentional extended stay periodically as needed by the external customer as well as completion of duties by both the Specialist and Associates.

• Customers may require an intensive task to be completed just before the scheduled close of the store.
• That must be completed with no bias. Treat the last customer as if that was the first customer of the day.
• This includes special assignments that arise for the department.
• Opening and Closing checklist must be completed and filed.
• Store should be prepared to open at the completion of close, cleaned, and organized.

Aid the Specialists and Supervisor in reinforcing the vision and goals of the department. Ensure that the KPI requirements are met. Help foster a positive, productive, developmental environment.

Be self-proficient in developing oneself and continuously adding knowledge skills to support the department.

• Complete required On-Boarding Trainings within two-weeks of employment.
• Complete Notary Certification within two months of employment.
• Complete C.O.T. (Certified Operator Training) within six months of employment. (As needed)
• Give honest and accurate feedback on the tests, pilot studies, or experiments via written report, email, or Teams call.

Assist in supporting basic business functions and goals required of a franchisee.

• Issue a Customer Experience Survey to every customer.
• Learn available services and implement cross selling as opportunity arises.
• Understand basic print and apply the skillset when required.
• Contribute to the “Clean as you go” work environment.
• Take note and communicate any supply shortages to the management staff.

Assist in monitoring communications.

• Check store emails for pertinent notices involving the store as well as the company.
• Any print-related emails should be categorized accordingly.
• Check assigned corporate email on regular intervals throughout the business day and respond to emails that require a reply within 24 hours of receipt.
• Any emergencies that may arise, notify the supervisor immediately. (Major Technical issues, Irate customers, etc.)

Troubleshoot and problem solve minor issues.

• Support team as needed with minor customer concerns immediately.
• Call the Preferred Team or the Technical Support desk to help remedy issues before contacting the supervisor.

Must be motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others.

• Eager to learn and gather information to both achieve goals and solve problems.
• No apprehension to “Thinking Outside of the Box”.

Think positive and be positive.

• Professionalism must be always shown. (Proper attire, Name Badge, and good demeanor)
• Any observance of conflict amongst the team must be addressed and reported not allowed to fester until the supervisor arrives.
• Always promote a positive work environment a give support in maintaining it.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $20.70/hr to $33.65/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

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