Job Description

Department/Unit:

AMHS - Rev Cycle Development Training and Quality

Work Shift:

Day (United States of America)

Salary Range:

$54690.00 - $82035.00

The Training Coordinator is responsible for the development and oversight of the Academy Training Program for Access Services Clinic Practice and Patient Engagement Center onboarding.

The Training Coordinator is responsible for the development and oversight of the Academy Training Program for Access Services Clinic Practice and Patient Engagement Center onboarding as well as ongoing staff performance improvement initiatives.

Responsible for design and delivery of dynamic instruction with emphasis on patient-centered customer service for Access Services staff with focus specific to healthcare Preservice functions (Scheduling Pre-registration Insurance Eligibility and Verification Authorization and Referral Management) for Hospital and Practice.

The Academy Training Program coordinates with training schedule for Hospital and Practice programs in multiple system applications. Candidates will have demonstrated skill in raising proficiency building confidence and developing interpersonal skills of trainees.
We are seeking a detail-oriented and dynamic Training Coordinator with experience training in a healthcare setting. This role involves developing implementing and overseeing training programs that enhance employees understanding of health insurance products regulatory requirements and customer service. The ideal candidate will have strong knowledge of health insurance practices and a passion for facilitating effective learning experiences.

Education:

Bachelors degree

Licensure Certification & Registration:

CHAA (or acquired within 2 years of hire)

Experience:

3 5 years hospital registration or physician practice experience.

Training experience of the adult learner in healthcare setting or similar field

Strong computer skills including EXCEL WORD and Microsoft Outlook.

Proven ability to train and execute strong customer service skills with ability to exceed expectations

Ability to multi-task in stressful and high patient volume unit

Ability to develop strong training resources to support virtual or in-person training sessions.

Ability to build confidence raise skill level and promote a productive training and learning environment

Experience with monitoring data quality analyzing and trending skills to manage pressure of very tight timeframes to execute tasks

Excellent time management and organizational skills

Ability to review information and draw appropriate conclusions

Good judgement and ability to be resourceful to problem solve; escalate issues as needed

Team minded worth ethic

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System its patients affiliates and partners including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a need to know and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts consistent with Albany Med Health System policies and standards shall be made to ensure that information is adequately protected from unauthorized access and modification.

Required Experience:

IC

Job Tags

Full time, Traineeship, Shift work

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