Job Description

JOB SUMMARY/PURPOSE

The Work Management Supervisor is responsible for overseeing the planning, scheduling, and execution of all work activities within the natural gas distribution system. This role ensures that all work is performed safely, efficiently, and in compliance with regulatory standards. The supervisor will lead a team of planners, schedulers, and field support staff to optimize resource utilization and support operational excellence.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Supervise daily work management processes including job planning, scheduling, dispatching, and closeout.
• Coordinate with engineering, operations, and compliance teams to ensure timely execution of capital and maintenance projects.
• Monitor work order progress and adjust schedules to meet operational priorities and emergency response needs.
• Keeps informed and comply with DOT, OSHA, PHMSA and other applicable regulations and internal standards.
• Communicate with compliance and regulatory groups to verify obligations are met.
• Manage departmental budgets, including overtime and resource allocations.
• Develop and Analyze performance metrics (e.g., schedule adherence, backlog, crew utilization) and implement process improvements.
• Lead and develop a team of 8+ work planners and support staff through coaching, training, and performance management.
• Support storm and emergency response efforts as needed, including after-hours availability.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred. In lieu of a degree, having 4+ years of experience in utility operations, work management, or field services is required.

Minimum experience required of the position

• 5+ years of experience in utility operations, work management, or field services.

Minimum knowledge, skills and abilities preferred of the position

• Proficiency in work management systems (e.g., Oracle CCS, WACS and OFS) (Maximo, Click, SAP CCS and Service suit) Microsoft Office Suite, and GIS tools.
• Strong understanding of natural gas utility operations, asset management, and regulatory compliance.
• Proven ability to lead teams, manage priorities, and drive continuous improvement.
• Experience with unionized workforce environments.
• Familiarity with Lean or Six Sigma principles.

Any certificates, licenses, etc. required for the position

• Project management certification (e.g., PMP) is a plus.

Physical Requirements

• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to work daily in all types of weather conditions.
• Able to work regular hours, with occasional overtime.
• Able to handle emergency situations, including possible exposure to gaseous atmospheres on occasion.
• Able to work rotating shifts, if required.
• Able to respond to emergency calls and/or callouts and occasionally return to work while off duty.
• Able to wear and operate personal protective equipment, such as respirator, safety glasses, hardhat, gloves, protective footwear and earplugs daily.
• Able to be included in random drug screen pool required for DOT drivers and DOT safety sensitive positions.
• May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aide in restoration efforts.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas service across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Once all announced transactions are complete, Delta Utilities is a $1.7 billion organization representing 600,000 customers and among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in summer 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at  .

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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