Job Title: Senior Systems Engineer
Location: Columbia, MD (Onsite)
Salary: $120,000-145,000
Are you the engineer everyone turns to when the problem is too complex for anyone else?
Do you enjoy untangling technical challenges, designing scalable solutions, and leading cloud initiatives that make a real impact?
We're looking for a Senior Systems Engineer to join our growing Managed Services team. This is a hands-on technical role for someone who thrives in a fast-paced MSP environment and wants to work on complex infrastructure, Microsoft cloud technologies, Azure Virtual Desktop migrations, and strategic client projects.
This is not a ticket-queue-only position.
You'll serve as a senior technical resource, helping clients modernize their environments while mentoring teammates and solving the issues others can't.
Act as the primary escalation point for complex technical issues
Perform root cause analysis and implement long-term solutions
Lead troubleshooting efforts across cloud, server, networking, and virtualization environments
Support service desk teams with advanced technical guidance
Design and implement Microsoft Azure solutions
Lead Azure Virtual Desktop (AVD) deployments and migrations
Execute Microsoft 365 migrations and modernization initiatives
Design scalable, secure infrastructure for a variety of client environments
Participate in planning, architecture, and project delivery
Work directly with clients to understand business and technical requirements
Communicate solutions clearly to both technical and non-technical stakeholders
Build trusted advisor relationships through professionalism and technical excellence
5+ years of IT engineering experience
Experience working in a Managed Services Provider (MSP) environment strongly preferred
Advanced troubleshooting and problem-solving abilities
Strong communication and client-facing skills
Microsoft Azure
Azure Virtual Desktop (AVD)
Microsoft 365
Windows Server
VMware and/or Hyper-V
Networking fundamentals (TCP/IP, VLANs, VPNs, routing, switching)
Entra ID (Azure AD)
Intune
Conditional Access
Backup and Disaster Recovery solutions
Microsoft Azure, Security, or Microsoft 365 certifications
Experience with SonicWall, Fortinet, or Meraki firewalls
PowerShell scripting and automation
Security and compliance frameworks
RMM and PSA platforms such as ConnectWise, Autotask, or NinjaOne
You take ownership.
You communicate proactively.
You solve problems permanently instead of applying temporary fixes.
You enjoy learning new technologies and helping clients get the most from them.
You can balance project work, escalations, and client communication without losing attention to detail.
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