Job Description

About Noovo

Noovo builds premium Class B camper vans. Our LA Boutique is the flagship location for an immersive "try before you buy" experience combining a showroom, rental program, and community hub for the van life and outdoor adventure crowd.

The Role

You'll own the end-to-end rental operation at the LA Boutique. From first customer inquiry to post-trip follow-up. You're the person who makes renters feel confident, keeps the vans in perfect condition, and turns a great rental experience into a sale.

This is a hands-on, customer-facing role. You'll be on the floor, in the vans, and on the phone. Details matter here. Every van prep, every handoff, every check-in follows a defined process. It suits someone who takes pride in doing things right, is comfortable working across digital tools, and loves the outdoors.

Responsibilities

Platform & Reservations

• Monitor and respond to all incoming inquiries on our rental platform, Wheelbase
• Manage reservation requests and calendar availability
• Handle all renter communications pre, during, and post trip
• Generate utilization and revenue reports

Pre-Trip

• Inspect and prepare vans for each rental
• Check and restock consumables (propane, toilet chemicals, paper goods, first aid)
• Complete pre-trip photo documentation
• Confirm renter details and trip readiness

Check-in

• Conduct thorough walkthrough of all van systems with each renter
• Cover driving, living systems, waste management, and emergency procedures
• Set expectations on return conditions

During Trip

• Be available to assist renters with questions or issues remotely

Returns & Post-Trip

• Manage van check-out and return inspection
• Verify return conditions: fuel, cassette, grey tank, accessories, no damage
• Complete post-trip photo documentation
• Handle damage documentation, customer communication, and insurance claim initiation if needed
• Process deposit refunds and request reviews
• Manage laundry, restock, and detailing coordination
• Keep the maintenance log current and coordinate scheduled service

Boutique Support

• Assist with boutique operations during open hours, events, and off-site activations as needed

What We're Looking For

Must-have:

• Genuine interest in van life, camping, and the outdoors
• Mechanically inclined — comfortable learning and explaining RV systems (electrical, plumbing, waste)
• Strong communicator — clear, warm, and professional with customers
• Exceptional attention to detail — you follow checklists, respect SOPs, and don't cut corners
• Comfortable with tech tools — Wheelbase, Monday.com, Google Suite (Docs, Sheets, Gmail)
• Saturday availability for pick-ups, returns, and events

Nice to have:

• Prior experience with RV, boat, or vehicle rentals
• Prior experience with rental management platforms
• Customer service or hospitality background

What Success Looks Like

• Zero missed handoffs or unprepared vehicles
• Renter onboarding consistently under 2 hours with positive feedback
• Maintenance log is current, and no deferred service items
• Review requests sent on 100% of completed trips
• SOPs followed consistently with no recurring process gaps

Noovo is an equal opportunity employer. We're building a team that reflects the diversity of the communities and landscapes we explore.

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