Job Description

Overview

A Relationship Banker is responsible for leading and delivering an outstanding experience to customers. This position must acquire, manage and retain meaningful relationships with our customers, using financial knowledge to offer thoughtful solutions to help address financial needs. Relationship Bankers perform related duties as required to achieve Banking Center goals.

Responsibilities

• Primary role to open new accounts, certificates of deposit, taking non-real estate consumer loan applications, and all other ancillary products offered by the Bank; answer customer questions, provide account opening information and ensure proper paperwork is completed and entered on the computer system.
• Develop and maintain close relationships with the customer base of the Banking Center and thorough knowledge of account ownership, active participation in lobby leadership, greeting customers by name, and adherence to customer service standards as outlined by NDBT
• Manage assigned customer portfolio and proactively meet with customers - in person and over the phone - to build lasting relationships, discover financial needs and tailor product and service recommendations. The appointments would primarily be held in the Banking Center.
• Maintain a working knowledge of and utilize a consultative approach with every customer interaction.
• Deliver customized banking solutions and recommendations based on customer need.
• Improve digital adoption of customers by setting up self-service options to access their accounts 24 hours a day/7 days a week.
• Uncover opportunities with customers and partner with Specialists (Wealth, Treasury, Mortgage, and Commercial) to connect customers to experts who can help them with specialized financial needs.
• Process non-real estate consumer loan applications and close non-real estate loans according to established procedures.
• Maintain a well-developed working knowledge of the complete line of Bank products and services offered, take responsibility to keep up to date and request assistance for further development needs.
• Provide a customer experience, as defined by NDBT, that is consistent across all customer touch points with intentional focus on customer satisfaction, loyalty and retention that provides a differentiated experience from other financial institutions in the marketplace.
• Respond to all customer inquiries and service requests, providing prompt and accurate resolution of problems/issues in a timely manner, generally within 24 hours, refer complex issues to the Banking Center Manager.
• Initiate and maintain customer contact through a variety of methods, including but not limited to, customer interaction on the teller line and account area, phone prospecting, outbound calls to customers, appointments could be conducted inside or outside the bank, and attending community events as needed.
• Participate in morning huddles, sales meetings and monthly staff meetings.
• Adhere to policies, procedures, regulatory banking requirements, and state and federal laws.
• Meet or exceed sales and cross sell goals for loans, deposits, and fee income, as set by management.
• Promote and model professional communication and demeanor.
• Demonstrate strong initiative in role.

Qualifications

• 40 hours per week - Must be able to work during banking hours, which are 8:00 AM until 5:00 PM Monday through Friday, and some Saturdays from 8:00 AM until 12:00 PM (noon).
• Bachelor’s degree preferred; or two to four years related experience and/or training with two years retail banking sales experience or two years financial services experience; or two years in a relationship sales role; or an equivalent combination of education and experience.
• Demonstrated ability to learn products, services and procedures quickly and accurately.
• Excellent communication skills – in person and over the phone – with proven ability to tailor features and benefits of products/services to customers with differing needs.
• Comfortable educating others on technology.
• Professional, thorough and organized with strong follow-up skills.
• Performs well in a team environment and proactively collaborates with others to serve customers.
• Ability to understand and follow policies, procedures and regulatory requirements.
• Projects a professional image in dress, manor and communication. 

Location: Dallas, TX - Preston Road at 635/LBJ

About NDBT:

We have a great team of friendly, talented, and inspiring people at NDBT. We take pride in offering opportunities for employees to grow and follow their passions, while providing a great work-life balance as well as job stability. Founded in 1961, NDBT has a long-standing reputation in the community and strives to provide excellent customer service to our customers and communities. NDBT leadership and employees foster and contribute to our environment of mutual respect, accountability, creativity, and teamwork; and at all times to act with integrity, dignity, honor, and fairness.  If this sounds like something you would like to be a part of – consider applying today.  

North Dallas Bank and Trust is an Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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