Job Description

The Practice Manager is responsible for overseeing technician operations, workflow efficiency, and medical staff development within a high-quality, high-volume spay/neuter clinic. This role provides hands-on clinical leadership, ensures patient safety and compliance, and supports scalable, high-quality care through strong people management and operational execution. The position provides direct oversight and leadership for clinic leads, veterinary technicians, and veterinary assistants to ensure consistent performance, accountability, and high-quality patient care. Prevention Services at PAWS Chicago operates out of the Lurie Spay/Neuter Clinic, serving over 25,000 pets annually with spay/neuter, general surgery, vaccinations and community medicine services. Affordable and accessible spay/neuter is the cornerstone of eliminating pet overpopulation and euthanasia in shelters. Duties and Responsibilities Clinical Operations & Workflow Manage daily technician staffing and assignments across all clinic areasAdjust workflow in real time to maintain surgical efficiency and patient flowImplement new programs, protocols, and initiatives into existing workflowsUtilize the electronic medical record system to its full capacity to support documentation, efficiency, and patient movementServe as the primary on-floor escalation point for technician and workflow issues People Leadership, Accountability & Training Onboard, train, and mentor technicians and assistantsMaintain role-based competency checklists and skills trackingProvide day-to-day coaching, feedback, and corrective guidanceManage conflict, scheduling, accountability, attendance, and performance concernsIdentify and develop high-potential team membersServe as a role model and cultural leader, reinforcing professionalism, teamwork, and expectations Quality, Safety & Compliance Ensure adherence to anesthesia, recovery, and patient safety protocolsImmediately address quality or safety concernsOversee controlled substance handling, documentation, reconciliation, and monitoringParticipate in audits, case reviews, and quality improvement initiativesSupport compliance with regulatory, organizational, and safety standards Equipment, Facilities & Readiness Oversee routine equipment checks, inventory management, and operational readinessCoordinate troubleshooting, maintenance, repairs, and replacement needsEnsure clinical spaces are prepared for daily operations and high-volume days Client Experience, Events & Partner Coordination Handle client concerns, complaints, and service recovery related to clinic operationsServe as a calm, professional point of contact during escalationsPlan, prepare for, and execute large-scale spay/neuter eventsCoordinate staffing, workflow, and equipment needs for special events and high-volume days Qualifications: Certified Veterinary Technician (CVT) credential required.Minimum of 5 years of clinical experience in a veterinary setting.Minimum of 3 years leadership experience, ideally in a veterinary setting.Proven experience in training or mentoring veterinary staff preferred.Ability to work Sundays; ensure full coverage of schedule with Assistant Manager to ensure one of these positions is scheduled for each surgery day.Strong organizational and time-management skills.Excellent communication and interpersonal abilities.Familiarity with Shelter Medicine and high-volume clinic environments is a plus.Proficiency with training tools and technology. Physical Requirements Climbing stairs, balancing, stooping, kneeling, crouching, reaching, lifting andgraspingWalking and moving about to accomplish tasks, particularly for long distances or moving from one work site to another Able to lift 25lbs occasionally, 10lbs frequently and a negligible amount constantly Benefits: Comprehensive health, dental, and vision insurance, including ancillary options and an Employee Assistance Program (EAP) through Blue Cross Blue Shield403(b) retirement plan with employer matchPaid time off, including vacation, sick days, and holidays Work Environment: This position will be based at the Medical Center, which houses both the Clinic and Shelter Medicine departments. The role may involve hands-on training in clinical settings, requiring flexibility and adaptability. Why Join Us? By joining our team, you will have the opportunity to shape the future of veterinary care in our organization, empowering staff to deliver their best work while advancing animal welfare. If youre passionate about education, leadership, and making a meaningful impact, we encourage you to apply. Note:This position is posted externally asPractice Manager.The internal title for this role isAssistant Director, Clinical Operations.

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