Journey with us!Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
This position works on site based in Miami, Florida.
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
Royal Caribbean Group’s Supply Chain Team has an exciting career opportunity for a full time Lead, Supplier Relationship Management reporting to the Project Manager
Position Summary / Job Purpose:
We are seeking a high-impact SRM Lead to support the rollout and execution of our Supplier Relationship Management (SRM) program across key strategic suppliers.
This role will partner with senior stakeholders and executive leadership to drive supplier performance, value creation, and strategic collaboration across a multi-billion-dollar supply base.
Essential Duties and Responsibilities:
1. Strategic Supplier Management
Manage relationships with top-tier strategic suppliers (e.g., global technology partners with $10M+ spend)
Serve as a primary point of contact between suppliers and internal stakeholders
Build and maintain strong, trust-based supplier partnerships
2. QBR & Governance Execution
3. Value Creation & Performance Management
Identify and drive value creation opportunities, including:
Implement and manage supplier performance scorecards
Monitor and address supplier risks and performance gaps
4. Cross-Functional Leadership
Partner with Procurement, IT, Finance, Legal, and Operations
Drive alignment across stakeholders to ensure consistent supplier strategy
Support executive-level discussions and decision-making
5. Program Development & Expansion
Support expansion of SRM across additional categories
Contribute to continuous improvement of SRM frameworks, tools, and templates
Help scale the program into a best-in-class capability
Education and Academic Background
Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Engineering, or a related field required; Master’s degree (MBA or equivalent) preferred. Relevant certifications such as CPSM (Certified Professional in Supply Management), CSCP (Certified Supply Chain Professional), or PMP (Project Management Professional) are a plus.
Desired Experience
5–7+ years in:
Experience managing large, strategic vendor relationships ($5M+ spend )
Preferred Qualifications
Experience in ERP environments (Oracle, Supplier Portal, Apex, etc.)
Familiarity with supplier segmentation models (e.g., Kraljic)
Experience with QBRs and supplier governance frameworks
Knowledge and Skills
Ability to effectively present information and communicate with all levels of Management
Excellent interpersonal skills
Experience working in cross-functional, matrixed organizations
Ability to manage time effectively and efficiently
Ability to solve problems and deal with complex variables where limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to work in a fast-paced environment with multiple projects and priorities.
Advanced knowledge of Microsoft Office products, specifically Excel.
Ability to write reports, business correspondence, and procedure manuals / SOPs
Ability to effectively present information and respond to questions from suppliers and all levels of staff and management, both shipboard and shoreside.
Physical requirements and Work Environment
We know there is a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We will hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
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