Job Description

Akkodis is seeking an Entry Level IT Service Desk Analyst for a contract role in Erie, Pennsylvania , Ideally, looking for applicants with a basic knowledge of trouble shooting , customer service etc.

Pay Rate:$17 to 18/HR. on w2

Key Responsibilities

• Provide first-line technical support via phone, email, and chat.
• Troubleshoot hardware, software, and network-related issues.
• Log, track, and resolve incidents using ticketing systems.
• Ensure timely follow-up and resolution of all assigned tickets.
• Deliver excellent customer service and maintain user satisfaction.

Education Requirements

• Associate’s or Bachelor’s degree in IT, Computer Science, MIS, or related field (or equivalent experience).
• Minimum 1–2 years of customer service or technical support experience.
• Basic knowledge of Windows OS, Microsoft Office, and networking concepts.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, team-oriented environment.

If you are interested in this Entry Level IT Service Desk Analyst job with in Erie, Pennsylvania then please click APPLY NOW. For other opportunities available at Akkodis go to you have questions about the position, please contact Roshan Jha at (610)-9799-145 or ***email_hidden***.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.

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