Customer Service Representative-Call Center Job at Avacend, Fort Worth, TX

MXYxc2hvNndPZzRkN21HREpIeDVmSXZLQlE9PQ==
  • Avacend
  • Fort Worth, TX

Job Description

Mostly remote they will have to come to the office between two or three times a year.

Agent should be available to work M- F from 8:00am 7:00pm CT and Saturdays From 8:00am 6:30pm

Week days are from 7:00am - 9:00pm CT weekends 8:00am - 6:30pm CT

As a customer service specialist you will be the first point of contact for customers experiencing technical issues with pharmacy claims. You will provide exceptional customer service via phone and email.

Key Responsibilities:

Respond to inbound customer inquiries via phone and email regarding e-vouchers denial conversion or any other issues related to a Rx claim.

Accurately document each customer interaction including the issue actions taken and resolution in the case management system.

Follow up with customers on unresolved issues to ensure timely resolution and customer satisfaction.

Collaborate with internal teams to escalate complex issues when necessary.

Maintain up-to-date knowledge of CMM services updates and known issues.

This is a hybrid position where you will work from home most of the time but will be required to work in office certain days. We will let the person know in advance when needs to come to the office.

Job Tags

Full time, Work at office, Work from home

Similar Jobs

TravelNurseSource

Travel Nurse RN - Pediatric Intensive Care Unit - $2,370 to $2,388 per week in Seattle, WA Job at TravelNurseSource

 ...Registered Nurse (RN) | Pediatric Intensive Care Unit Location: Seattle, WA Agency: Lancesoft Inc Pay: $2,370 to $2,388 per week...  ...Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.... 

GreatAuPair LLC

Personal Assistant Job at GreatAuPair LLC

I need a personal assistant who can help me with childcare, light cleaning, accompany children and watch closely at park, help with bathing children, and go out to eat with us once a week.

Asension Healthcare

Virtual Assistant Job at Asension Healthcare

We are looking for a Virtual Assistant to provide administrative support to our team while working remotely. Ultimately, you should be able...  ...phone, email and instant messaging communication skillsExcellent time management skillsSolid organizational skillsHigh school... 

GE Renewable Energy Power and Aviation

Systems Engineering Co-op - Mechanical/Aerospace Engineering (Electric Power) - US - Fall 2027 - Returning Students Job at GE Renewable Energy Power and Aviation

 ...ready to see your future take flight? At GE Aerospace, we believe the world works better when...  ...We are a world-leading provider of jet engines, components, and integrated systems for...  ...them home safely as a GE Aerospace intern or co-op! You'll build professional and... 

Confidential

Assembler 3rd Shift Job at Confidential

 ...Assembler 3rd Shift Orientations for Cummins are filling quickly. Elwood Staffing is actively hiring Manufacturing Associates to work onsite at Cummins, one of the most respected names in engine manufacturing. Starting pay is $18.25/hour on 1st shift and $20.00/hour...